FAQ
FAQs
1. About Scottish Rogue
Q: What is Scottish Rogue?
Scottish Rogue offers immersive whisky and cultural experiences in Glasgow and beyond. From distillery tours to whisky tastings and pub walks, we celebrate Scotland’s whisky heritage and vibrant culture.
Q: Where are you based?
We’re based in Glasgow, Scotland, but we offer tours and experiences across various whisky regions upon request.
2. Booking and Payment
Q: How do I book an experience?
You can book directly on our website by selecting your desired experience and following the checkout process. If you have special requests, feel free to contact us.
Q: Do I need to pay in full when booking?
Yes, full payment is required at the time of booking to secure your spot.
Q: Can I book a private tour?
Absolutely! We offer bespoke tours tailored to your group’s preferences. Contact us for details and pricing.
Q: What payment methods do you accept?
We accept all major credit and debit cards through our secure booking platform.
3. Cancellations and Refunds
Q: What is your cancellation policy?
- Cancellations made more than 30 days in advance: Full refund (minus a £10 admin fee).
- Cancellations 14-30 days in advance: 50% refund.
- Cancellations within 14 days: Non-refundable.
Q: What happens if Scottish Rogue cancels my experience?
In rare cases, we may need to cancel due to unforeseen circumstances. You’ll receive a full refund or the option to reschedule.
4. Experiences and Itineraries
Q: What types of experiences do you offer?
We offer a range of experiences, including:
- Whisky distillery tours
- Whisky tastings (virtual and in-person)
- Pub walks in Glasgow
- Multi-day whisky adventures
- Cultural add-ons like music, food, and history
Q: Are meals included in the tours?
Some experiences include meals, while others do not. Details are provided in the description of each experience. Meal add-ons are available for certain tours.
Q: Can you cater to dietary restrictions?
Yes! Please inform us of any dietary needs during the booking process, and we’ll do our best to accommodate.
Q: Are your tours suitable for non-drinkers?
Yes! Non-drinkers can enjoy the cultural and historical aspects of our tours, and we can provide alternative beverages where possible.
5. Age and Accessibility
Q: Is there a minimum age to join the tours?
Yes, participants must be at least 18 years old to join tours that include whisky tasting. Family-friendly options may be available upon request.
Q: Are your tours accessible?
We strive to make our experiences as accessible as possible. If you have specific accessibility needs, please contact us in advance to discuss options.
6. Transportation
Q: Do you provide transport during tours?
Yes, transport is included for most of our distillery tours. For Glasgow-based experiences, walking or third-party minibuses are used.
Q: Do I need to arrange my own transportation to the meeting point?
Yes, clients are responsible for arriving at the designated meeting point. Details will be provided in your confirmation email.
7. Gift Vouchers
Q: Do you offer gift vouchers?
Yes, we do! Gift vouchers can be purchased through our website and are valid for 12 months.
Q: Can I extend the validity of a gift voucher?
Extensions may be possible for an administrative fee. Contact us for assistance.
8. General Information
Q: How many people can join a tour?
Group sizes vary by experience. Small group tours typically have 8-16 participants, while private tours can accommodate larger groups.
Q: What should I bring to the tour?
Comfortable clothing and footwear, a valid ID for tastings, and a sense of adventure! Specific details will be provided in your booking confirmation.
Q: How do I provide feedback on my experience?
We’d love to hear your thoughts! After your tour, you’ll receive a feedback form via email. Alternatively, feel free to email us directly at info@scottishrogue.co.uk.
